Refundable

• 1.Technical fault: When the purchased virtual items (such as game money, items, packages, etc.) cannot be normally delivered or used due to a major defect or error in the game itself.
• 2.Unauthorized payment: If any purchase is made without his/her approval after account theft (submission of relevant evidentiary materials required)

Non-refundable in principle

• Virtual items used: Virtual items already received and used or consumed within the game are not eligible for refund.(Examples: game currency, such as used diamonds, gold; Open drawing rights; Expendable positon light)
• Restricted account: If your account is suspended or permanently blocked due to a breach of the Terms and Conditions, no refund will be made for any items purchased during that period.

Refund Method and Processing period

• Refund way: The refund will be made by means of payment used at the time of purchase.
• Processing duration: The refund completion period can typically take 5 to 15 working days, depending on the platform and financial institution you are using..